Living Your Best Life

At Medlen Family Care, your privacy is a top priority. We are dedicated to protecting your personal information and ensuring it is handled with the highest level of care. This policy explains how we collect, use, and safeguard your information.

Information We Collect
To provide safe and personalized care, we may gather the following types of information:

• Contact details such as your phone number and email address
   
• Health history, including medications and known allergies, for appropriate treatment customization
   
• Payment information, including credit card details, for appointment scheduling and transactions
   

How Your Information Is Used
We use your personal information exclusively for communication, appointment management, and delivering services tailored to your health and safety needs.

How We Protect Your Information
Medlen Family Care is fully committed to maintaining the confidentiality and security of your data through the following measures:

• HIPAA Compliance: All medical and health-related information is stored and managed in accordance with HIPAA regulations to ensure confidentiality.
   
• Secure Software Systems: Our scheduling and client management tools encrypt and securely store all personal data.
   
• Payment Security: We process transactions through Elavon, a PCI DSS-compliant platform designed to keep your payment details safe.
   

Key Payment Security Features:

• Credit card data is encrypted during transmission and storage to prevent unauthorized access.
   
• When swiped, your card information is encrypted immediately and sent securely to the bank processor, without passing through Elavon servers.
   
• Medlen Family Care never has access to your complete credit card details at any point.
   

Your Privacy Rights
We do not sell or share your personal data with third parties unless legally required or necessary to provide services. You may request to view, correct, or remove your information at any time by contacting us directly.

Thank You
Thank you for choosing Medlen Family Care. We are committed to making your experience secure and respectful of your privacy. If you have any questions or concerns regarding how your information is handled, please don’t hesitate to get in touch.

I understand that unexpected situations can arise. In order to provide the best possible experience for all our clients, I ask that you inform us of any cancellations as early as you can.

Cancellations:

If you need to cancel with less than 4 hours’ notice, a fee of 50% of the scheduled service may be charged. This will be determined by management. This policy also applies to “No-Show” appointments.

Rescheduling:
Appointments rescheduled with less than 4 hours’ notice will be treated as cancellations. Since last-minute changes can impact our ability to serve others, the same cancellation fee may apply. That said, we understand that every situation is unique and will review each case individually.

Late Arrivals:
If you arrive more than 15 minutes late, your appointment cannot proceed due to a late arrival, a 50% fee of the scheduled service may be charged as a "Late Cancellation" or "No-Show" fee. This will be determined in coordination with management.

We greatly appreciate your cooperation and understanding. These policies help us stay on schedule and provide excellent care for everyone. Please don’t hesitate to contact us with any questions or concerns.